The honest answers.
If it isn't here, ask us directly — a person answers.
When can I actually use what I buy?
August 17, 2026 — the day the brand fully launches. You can buy before then; your receipt arrives immediately and your download links go live automatically on the 17th. We also email you the moment they do, so there is nothing to remember.
What is the Fall Drop?
A separate release on September 14, and not a digital product. That is genuinely all we are saying for now. Join the first-look list and you will see it 48 hours before it goes public.
Can I get a refund?
Digital products are non-refundable once downloaded — that is the trade for instant, unlimited access. If a file is broken, wrong, or not what the page described, write to us and we will fix it or refund it. Pre-launch orders can be refunded in full any time before the files unlock.
What can I do with the files I buy?
Use them in your own creative work, commercially, forever. You cannot resell them, redistribute them, or repackage them as your own product. One licence covers one creator or one brand.
How does member pricing work?
Members of the craft get an exclusive discount across the whole catalog, some products gifted outright over time, and first access to every drop. Log in and the discount applies itself at checkout — there is no code to remember.
Is the checkout secure?
Payments are processed by Stripe over TLS 1.3, at PCI-DSS Level 1, with 3-D Secure. Card details are entered in a Stripe-hosted field and never touch our servers — we could not store your card number if we wanted to.
How do the done-for-you services work?
Request a scope, we talk, and you get a written scope with deliverables and a turnaround before any money moves. Then a secure payment link for the deposit. Pricing is value-based and confirmed in writing first — never a surprise invoice.
Do I need an account to buy?
No. You can check out with just an email. An account is worth having anyway: it keeps your files, receipts, licences and membership in one place, and your download links live there permanently.
Still stuck on something?
Reply to any receipt, or use the contact form. Same inbox, same people.